CUSTOMER SERVICE / ECOMMERCE / ORDER

 
Edit my order

Can I modify the shipment address, once the order has been created?
No. It is not possible to modify the address once your order is created.
Can I modify or cancel my order?
Once you place the order, it is no longer possible to modify or cancel it. You can withdraw from it after the products have been delivered.
To return the items in the event of withdrawal, see the instructions contained in our Returns & Refunds page.
Can I modify the invoice address, once the order is placed?
No.you cannot modify the invoice address once the order is created.
Why my order has been cancelled?
If your order is cancelled, it might have not passed our security checks. Otherwise, your order might have been cancelled due to product stock-out or unsecure payment method by your credit card.

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