CUSTOMER SERVICE / ECOMMERCE

 
Deliveries

What are your delivery options?
We actually ship only to EU countries.
How can I check my order delivery status?
Upon shipping, you will receive a confirmation email with attached the link to track your order. You can track your order after 24 hours from order transmission, by checking the tracking link attached to the email. In case you have lost the email, you will be able to track your order by logging into your account.
How long does it take for my order to arrive?
We ship by using the courier SDA / T.w.s. Normally, deliveries take 5 working days for Italy, and 8 days for all the other destinations. We would like to specify that our deliveries may incur in slight delays during holiday periods on weekends or during other holidays. Also, our couriers do not deliver on 25/12, 26/12, 01/01.
How much the shipping costs correspond to?
Shipping costs amount at 7,00 euro for deliveries to Italy and 15,00 euro for deliveries to all the other countries.
When will my order be shipped?
We prepare your shipment the day after we receive your order. Shipment procedures usually take place within 7 working days.
Can the delivery address differ from the invoice?
Yes, delivery address can differ from the invoice.

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