CUSTOMER SERVICE / ECOMMERCE / ORDER

 
Purchasing and payment methods

How can I purchase products I am interested in?
Once you have selected the product that interests you, you will be re-directed to the product page. You will find all the detailed information concerning the article itself.
If you wish to add an item to the Shopping Cart, you need to click on the button "Add to cart". In this way, you will be automatically linked to the first page where you can decide whether to complete the purchase or continue shopping, browsing other items. If you wish, you can add other products to your Shopping Cart. You will be able to see the content of your purchase and the total amount. At the end of your shopping, place the order by clicking on "Check out". Please note that you can edit the quantity of the items you wish to purchase or remove them, in the first page of the cart.
If you wish to complete the purchase, you can log-in if you are a registered user or register to the website if you haven't done it yet. You can complete the purchase also without registering. You will be prompted to enter a shipping and invoicing address. In the following phase, you can choose among the available payment methods (cash on delivery, credit card, PayPal or bank transfer). In conclusion, you can select the shipping method that you prefer.
Am I supposed to be logged-in to make a purchase?
No, you don’t need to be registered in order to purchase on our website. At the same time, you are not bounded to purchase any product as you can make all the tests you wish and decide not to complete your order even if you input products in the shopping bag. During the finalization of your order, you can click on "Buy without signing-in", which will avoid you to indicate the requested credentials in case you are registered or new user.
Are the products of my Shopping Cart automatically reserved for me?
No, products are served for you only after payment.
When is the buy-in process/purchasing procedure concluded?
After you have provided the requested data for payment, you will be redirected to the purchase confirmation page. You will find attached the order number and the date of your order.
A message at the center of the page will confirm you that you have correctly completed the purchase process.
Then, you will receive an e-mail with all the purchase details and the confirmation that it has been received properly. If you do not receive any further communication within 24 hours, please contact our "Customer Care".
What are the accepted paymnet methods?
You can pay by Credit Card and PayPal. If the total amount of your order is lower than 999,99€ you can opt for the payment through cash on delivery. However, for deliveries in the national territory, an additional cost of 3,00€ will be charged.
Is purchasing on your website secure ?
Payment is completely secure. We use the SSL ('Secure Socket Layer') data encryption algorithm that protects all your sensitive data against non-authorized access by third parties.
Can I demand the purchase invoice?
You can withdraw your payment invoice directly from your personal area, once you are logged into your reserved area.
My payment has been refused.
If your payment has been refused, the reason could be among the following causes:
- you have no cash on your credit card
- your credit card has not passed the security checks
- your credit card has been refused by our website
- your credit card is expired
However, you can try one of the following alternatives:
- repeat the procedure a second time
- select another method of payment

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