Once your arrive at the check-out phase, choose the option "Pick-up in store". Then, you will be asked to select one shop, among the options displayed.

Once your order is delivered at the selected store, you will receive a confirmation e-mail. Also, you might be personally contacted by the shop to pick-up your order.

No, products cannot be returned directly to the stores for substitution . You must follow our online procedure by filling-in the specific form, that you can find at the following link:https://www.thun.com/it_it/returns-and-refunds, with all the requested information.

After 10 days from the delivery, the shop will return your order to our warehouse.

No, this is not possible. You need to follow our online procedure by filling in the dedicated form that you can find at the following link: https://www.thun.com/it_it/returns-and-refunds

Yes you can. However, you will have to pay for it directly at the shop.