You will be refunded on the same payment tool you used for your purchase (credit card, pre-paid card, PayPal, etc.). Through bank transfer in case of payment through bank transfer or cash on delivery. For payments through cash on delivery, please indicate your bank details, required for refund.

For online purchases, our shops do not have the authorization for product replacement . It means that you will have to follow our online policy. You can find it at the following link: https://www.thun.com/it_it/returns-and-refunds.

You have 30 days to notify missing items in your order, starting from the delivery date.