CUSTOMER SERVICE / PRODUCT

 
Product care

What is the product composition?
The raw materials adopted by our company are carefully selected. Each product is chosen accordingly to specific parameters and their usage. We highly consider natural and eco-friendly materials. For the Baby World the attention is even greater as we make usage of natural raw materials such as cotton, silk, paper and wood.
We are voted to maintain high qualitative standards in terms of aesthetics and product functionality. At the same time we carry on analysis, developed by widely recognized laboratories (TUV, INTERTEK, SGS, ISG),to ensure the expected level of conformity with the specific requirements demanded. Also, we ensure the absence of dangerous components. For more information, you can visit our product page, where you can find a short description about the product composition.
What is the made in of the product?
THUN is a global company, which has been manufacturing its articles in different countries of the world, including Italy. Right now, the company counts more than 130 suppliers widespread between Europe and Asia (China, Thailand, Bangladesh, Vietnam), which are engaged in the product manufacture.
We ensure our clients that the THUN company maintains high qualitative standards thanks to its constant care and dedication. Our objective consists in proposing the best quality in accordance with the expected attributes of the "Made in Italy".
How do I correctly clean or maintain the product properly?
You can find all the specific information for the correct maintenance of the products by checking the product page.
In general terms, we recommend the usage of a soft and dry towel to clean the figurines and all the other articles in ceramics. In this way, you will avoid any damage to the shape and the colors of the articles.
Products made of porcelain, can be washed in the dishwasher without any risk. We highly recommend hand wash for all those products with gold decorations.
Is gift wrapping provided?
You can ask for gift wrapping directly at the shop. The service provided is totally free.
Can I customize the products I purchased?
Sure. You can ask for product customization after your purchase at the shop, directly to the cashier. We propose a short dedication for all the products that are made of lacquer less ceramics.
Are THUN products covered by warranty?
Sure. All items are provided with a product quality assurance of two years.

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